Legal Notice

• Engage in unlawful, illegal activities or activities contrary to good faith and public order.
• Disseminate content or propaganda of a racist, xenophobic, pornographic nature, apologising for terrorism or violating human rights.
• Cause damage to the physical or logical systems of the website, its content or third parties.
• Attempt to access email accounts, restricted areas or unauthorised messages.
• Use the website for fraudulent purposes or to the detriment of Xtampa or third parties.
• Violate the intellectual and industrial property rights of Xtampa or third parties.

4.1 Prohibition of Reproduction

The reproduction, distribution, public communication, transformation or any other form of exploitation of the content of the website without the express written authorisation of Xtampa is prohibited.

4.2 Trademarks and Logos

The trademarks, trade names, distinctive signs and logos appearing on the website are the exclusive property of Xtampa and are registered in accordance with current legislation. Their unauthorised use constitutes an infringement of industrial property rights.

4.3 Links and Framing

Links to this website are permitted, including deep links to specific pages, provided they do not create confusion about the origin or ownership of the content or imply a non-existent association with Xtampa. Framing and the reproduction of website content on third-party sites require express written authorisation.

5.1 Service Availability

Although we make constant efforts to keep the site available, we do not guarantee continuous availability. The site may be temporarily out of service due to maintenance, updates or circumstances beyond our control (server outages, connectivity problems, attacks).

5.2 Accuracy of Information

Xtampa strives to provide accurate information, but does not guarantee that all content is completely accurate. Prices, technical specifications and availability may change without notice.

5.3 External Links

We are not responsible for the content of external websites linked from our site. Each link is provided for reference only and does not imply endorsement of its content. Links may change or stop working without notice.

5.4 Viruses and Security

Although we take reasonable security measures, we cannot guarantee that the site is free of viruses or other malicious software. Users must have adequate tools for detecting and disinfecting malicious software.

5.5 Indirect Damages

In no case shall Xtampa be liable for indirect, incidental, special or consequential damages arising from the use or inability to use the website, including loss of data, income or profits.

5.6 User Responsibility

The user is solely responsible for the use they make of the website and the content they incorporate. Xtampa does not control and is not responsible for the information that users publish or transmit through the website.

6.1 Data Controller

Xtampa is the data controller for the personal data collected through the website. Xtampa has not appointed a Data Protection Officer (DPO), as this is not mandatory for the processing activities it carries out. For any privacy-related matter, you can contact the data controller at [email protected].

6.2 Purpose of Processing

Personal data is processed for the following purposes: management of information requests and quotes, management of orders and shipments, invoicing, customer service, service improvement and compliance with legal obligations.

6.3 Lawful Basis

The processing is based on: the data subject's consent, performance of a contract, compliance with legal obligations, and legitimate interest in improving services and preventing fraud.

6.4 Users' Rights

Users have the right of access, rectification, erasure, restriction, portability and objection. They can exercise these rights by sending an email to [email protected]. You may also lodge a complaint with the Spanish Data Protection Agency (Agencia Española de Protección de Datos, www.aepd.es), particularly if you have not obtained satisfaction in the exercise of your rights.

6.5 Detailed Information

For detailed information on the processing of personal data, please consult our Privacy Policy.

7.1 What are Cookies?

Cookies are small text files that are stored on the user's device when they visit a website. They allow the user's preferences to be remembered and improve the functionality of the site.

7.2 Types of Cookies Used

We use technical cookies (necessary for the operation of the site), analytics cookies (to understand the use of the site) and personalisation cookies (to remember preferences).

7.3 Consent Management

The user can configure their browser to reject cookies or delete cookies already installed. They can also manage consent through the website's cookie panel.

7.4 Detailed Information

For detailed information on the cookies used, please consult our Cookie Policy.

8.1 Value Added Tax (VAT)

The prices published on our website may be:

• Specified with VAT included - This will be the final price with no additional charges
• Specified without VAT - The corresponding VAT will be added during the purchase process

The standard VAT applied is 21% (except for exceptions provided for in current regulations: 10% for certain products, 4% for essential products).

8.2 Price Transparency

During the purchase process, the following will be detailed:

• Base price of the product/service
• Applicable discounts or promotions
• Shipping costs (if applicable)
• VAT amount
• Final total to pay

8.3 Obligations of Our Customers

The tax details used in orders:

• Must be accurate and truthful
• Tax documents will be issued according to the details provided
• It is the customer's responsibility to notify billing errors

8.4 Invoicing and Documents

Regarding invoices and tax documents:

• Invoices are issued in accordance with Spanish tax regulations
• Invoices will be available for digital download in your account
• We keep invoices for 6 years in accordance with current regulations
• Customers must keep the invoice as proof of purchase

9.1 Applicable Law

This Legal Notice and the relations arising from the use of the website are governed by Spanish and European regulations, including: Law 34/2002 (LSSI-CE), Regulation (EU) 2016/679 (GDPR), Organic Law 3/2018, Consolidated Text of the Intellectual Property Law, Law 17/2001 on Trademarks, and complementary regulations.

9.2 Competent Jurisdiction

For relations with professional customers or companies (B2B), the parties submit to the Courts and Tribunals of Murcia (Spain), expressly waiving any other jurisdiction that may correspond to them. If you act as a consumer (an individual contracting outside your business or professional activity), jurisdiction shall be determined in accordance with the mandatory rules of competence of Royal Legislative Decree 1/2007, and you may go to the courts of your domicile.

9.3 Consumer Mediation

In accordance with Law 7/2017, Xtampa is not affiliated to any alternative consumer dispute resolution system. However, we will try to resolve any complaint amicably before going to court.

9.4 Online Dispute Resolution

For complaints, write to [email protected]. Where appropriate, Xtampa will provide information about competent alternative dispute resolution bodies. The former EU ODR platform is no longer operational.

9.5 Consumer Protection

Consumers resident in the European Union have additional rights under Directive 2013/11/EU on dispute resolution and Directive 2009/22/EC on access to justice.

We are here to help you with any legal questions.

Email: [email protected]

Telephone: +34 868 103 781

Website: www.xtampa.com

Opening Hours: 09:00 - 14:00 (L-V)